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Customer Refunds


22/01/2021 (6 months ago)   General News

2020 Santa & Steam Event - Customer Refunds

 

Despite our ongoing efforts, the January lockdown has resulted in a delay to our refund schedule – notably securing our own refunds from our suppliers, who equally find themselves in a similar position to ourselves.

We will continue to keep customers informed, however as matters currently stand it will be some 14 – 21 days before we will be able to commence refunds. As previously indicated the oldest bookings will be refunded first.

A number of customers have kindly agreed to us carrying forward their purchase from the Santa event into 2021, for which we are grateful.

If any other customers are interested in doing so, please contact our office with your booking reference number and email us at enquiries@churnetvalleyrailway.co.uk

We apologise for the delay and greatly appreciate your patience in this matter.