Frequently Asked Questions

I don’t quite understand the Timetable, can you explain please

All trains start and finish at Froghall station, we suggest you start your journey from here. Our timetable is designed to offer the maximum amount of trips from Froghall Station. On selected days we will go as far as Leek Brook but these are highlighted in the timetable section of booking page, near the bottom.

Can you tell me what my ticket allows me to do?

Our tickets are rover tickets. This means the ticket is valid for travel all day. You can travel on as many trips as you like, and you can get on and off as many times as you like.

Please remember our timetable works best if you travel from Froghall.

These are different to Dining Train tickets which offer only one trip on the dining train but you can have a second trip on the normal service.

Is there Parking at the railway?

At Froghall you can use the car park in the station. There is no charge for Parking.

At Cheddleton you can use the car park adjacent to the station. There is no charge for Parking.

There is NO parking at Consall

Do you have disabled parking?

Yes, at Froghall Station, however we only have a limited amount of disabled parking. If you are unable to find any disabled parking you can alight wheelchairs or elderly passengers at the platform before parking your car.

How do I qualify for a concession ticket?

We offer a concession for people aged 65+ which allows travel running days (excluding special events such as Polar Express TM Train Ride).

Rail Delivery Group, ex British Rail Employees (on production of an ID card)

To gain the concession please bring an in date and valid identification card clearly displaying a picture of the person travelling along with the name and or logo of the employer, or alternatively a payslip no less than 3 months old and supporting photo identification. We accept a photo-card driving licence or a passport.

Do seniors get a reduced rate?

Yes, if you are age 65+ then the admission price is reduced.

What age do you class as a child?

Anyone aged 16 or under on the day of travel is able to travel for free on our Public train ride services subject to online prebooking.

This only applies to our Public Train service and not other special event days and on particular services such as Polar Express™ Train Ride.

Who is included in a family ticket?

2 adults (16-59) and 2 children aged 4-15 or 2 adults and 1 senior (60 +) are covered on a family ticket.

Are dogs allowed?

Yes, we welcome well behaved dogs! A nominal fee of £10.00 is charged on all our services. However, as a responsible dog owner, we know you'll understand when we ask you to adhere to the following; Keep your dog on a lead at all times, Do not allow your dog to sit on our seats, Always 'pick up' after your dog, *Service dogs only are permitted on our dining experience or in our tea rooms. Service dogs can travel free of charge.

Is the steam railway open in the winter?

We have ‘Special Events’ on selected dates and there is of course our famous Polar Express™ Train Ride. See the website for more details.

Do you have volunteers?

Yes. If you would like to become a volunteer, then please complete the form on the Volunteer section on the website or give us a call and the office staff will assist you with joining the railway.

I have received a Gift Voucher for a dining experience what should I do?

You will need to contact the office to book for any dining experience using a Gift Voucher. Please have your gift voucher ready with the reference number, meal choices and preferred dates.

How do the dining experiences work?

All of the dining experiences are on separate carriages named ‘Diana’ and 'Nicholas'. For further information or to make a booking please visit https://www.churnetvalleyrailway.co.uk/experiences-and-dining

Frequently Asked Questions

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