Covid Information

COVID Information

19th July 2021

With today’s announcement of a relaxation of rules in relation to Covid and social distancing these are the changes which we will be implementing: 

  • We are accepting booking for groups larger than 6 

  • Face Covering will continue to be mandatory on all our trains (unless eating) and inside our buildings. 

  • We will continue to run our own track & trace system along with Check In. 

  • Customers can turn up on the day, however spaces are strictly limited, so we recommend booking in advance. 

  • Our Tea Rooms are open for customers not travelling on the train. 

Hopefully over the coming weeks and months as the infection rates subside, we will be able to review all these requirements and return to some form of normality.  

We understand some customers will not be happy about us continuing with face covering, however we have been contacted by many who are glad to hear we will be continuing with them. This offers our customers more protection and greater peace of mind.

Below are some FAQ's on how we are reopening the Railway to the new normal. 

 

NHS Track and Trace QR Code 

Following changes in Government requirements, customer will find our NHS Track & Trace QR code by our booking office window at Froghall Station.  

It is however still a condition of travel on the Railway that you supply the check in agent with full contact details for our Track & Trace system. Failure to provide these details will render the entire booking invalid and will not be subject to a refund. 

Is the Churnet Valley Railway Open during COVID-19? 
Yes we are open. Please visit our Experience Days 

What Timetable Will You be Operating? 
We will be working to a new timetable, offering a morning departure and afternoon departure each day. The first train will depart from Froghall at 10.30, whilst the second train will departure from Froghall at 13:30. 

Do I need to Pre-book? 
At this stage we are asking customers to continue to prebook, some on the day tickets will be available. 

Can you accept group bookings? 
Yes. This needs to be advised at the time of booking

Are we able to get off during our journey? 
No. At the current time we are unable to permit people to leave the train during their journey as we will be unable to guarantee your seat later in the day. For simplicity we will be keeping our Ipstones Express timetable in use throughout 2021. 

Are you offering All Day Tickets? 
No. We will be operating a morning and an afternoon service, and your tickets will entitle you to travel on one of these services (decided at time of booking). To compensate for this, we are offering 10% on all tickets purchased in advance. 

What COVID Control Measures have you introduced? 

  • Enhanced cleaning 
  • Airport style booking in system 
  • Hand sanitiser provisions 
  • Contact less payments

 

Do I have to wear a Face Mask? 
Yes.  Exemptions are permitted for Under 11s, passengers with disabilities, those with breathing difficulties and anyone travelling with someone who relies on lip reading.  

How Long Will The Journey Take? 
Your journey will last just over 1hr 30 minutes from departure until your return. 

Are toilets open on the trains? 
Toilet facilities are available at Froghall station, and all toilets will be open where possible on the train. Please observe our normal procedure though of not flushing the toilets whilst the train is stood in the station. 

Can you accommodate wheelchair users? 
Due to the nature of our heritage coaches we at present cannot accommodate wheelchairs on board. If the user can be transferred from wheelchair to a seat on board, then we will assist where we can. Should this situation change, we will update when we are able to. 

Will the service be steam hauled? 
Yes. We aim to provide a steam locomotive for all our advertised services, subject to availability. 

I have a voucher, how can I redeem this? 
Yes. Please phone the office on 01538 360522. 

I’m a shareholder / NSRC member. Am I able to use my usual discount? 
No 

Are you offering any of your usual discounts (HRA / Military / NHS / Railway)? 
No 

Are you running any special events in 2021? 
Yes. We plan to operate our popular Rail Ale Trail at the end of August, as well as THE POLAR EXPRESS Train Ride TM in November & December. 

Are any of the other stations open? 
No. Cheddleton, Consall and Leek Brook Junction are closed to the public until further notice. This includes the engine sheds at Cheddleton. 

Are dining services still running? 
Yes. Most operating days a dining service will be available. Please visit Experience Days 

Are footplate courses running in 2021? 
No. These remain suspended until further notice. We will contact customers when we are able to resume courses. We will not be taking any new bookings until we have cleared the backlog of bookings which customers have already paid for. 

Are dogs allowed on board these services? 
Yes we charge £10.00 per dog. Under no circumstances are dogs allowed on seats.

What hours is the office open? 
Monday to Friday, 10am to 4pm.