Covid Information

COVID Information

Below are some FAQ's on how we are reopening the Railway to the new normal. 

 

NHS Track and Trace QR Code 

Following changes in Government requirements, customer will find our NHS Track & Trace QR code by our booking office window at Froghall Station.  

It is however still a condition of travel on the Railway that you supply the check in agent with full contact details for our Track & Trace system. Failure to provide these details will render the entire booking invalid and will not be subject to a refund. 

Is the Churnet Valley Railway Open during COVID-19? 
We are reopening on the 7th July 2021. Please visit our Experience Days 

What Timetable Will You be Operating? 
We will be working to a new timetable, offering a morning departure and afternoon departure each day. The first train will depart from Froghall at 10.30, whilst the second train will departure from Froghall at 13:30. 

Do I need to Pre-book? 
At this stage we are asking customers to continue to prebook, however if government restrictions change as planned on the 21st  June 2021 then we will start selling tickets on the day of travel. 

Can you accept group bookings? 
Yes. This needs to be advised at the time of booking, and you must ensure you stick to the government’s guidelines on social bubbles. These rules may change on the 21st June 2021. 

Are we able to get off during our journey? 
No. At the current time we are unable to permit people to leave the train during their journey as we will be unable to guarantee your seat later in the day. For simplicity we will be keeping our Ipstones Express timetable in use throughout 2021. 

Are you offering All Day Tickets? 
No. We will be operating a morning and an afternoon service, and your tickets will entitle you to travel on one of these services (decided at time of booking). To compensate for this, we are offering 10% on all tickets purchased in advance. 

What COVID Control Measures have you introduced? 

  • Enhanced cleaning 
  • Airport style booking in system 
  • One-way system through Booking Office / Temporary Shop / Tearoom 
  • Hand sanitiser provisions 
  • Contact less payments 
  • Guidance to your seats 
  • Dining Train fitted with screens between groups of seats 

These are the provision we used when we reopened in August 2020 following the ending of lockdown 1. These measures may change depending on announcements from government on the 21st June 2021. 

Do I have to wear a Face Mask? 
Yes. It is currently law to wear a face mask whilst using public transport, which we are classified as despite being a heritage attraction. Exemptions are permitted for Under 11s, passengers with disabilities, those with breathing difficulties and anyone travelling with someone who relies on lip reading. These requirements may change following announcements from government on the 21st June 2021. 

How Long Will The Journey Take? 
Your journey will last just over 1hr 30 minutes from departure until your return. 

Are toilets open on the trains? 
Toilet facilities are available at Froghall station, and all toilets will be open where possible on the train. Please observe our normal procedure though of not flushing the toilets whilst the train is stood in the station. 

Can you accommodate wheelchair users? 
Due to the nature of our heritage coaches we at present cannot accommodate wheelchairs on board. If the user can be transferred from wheelchair to a seat on board, then we will assist where we can. Should this situation change, we will update when we are able to. 

Will the service be steam hauled? 
Yes. We aim to provide a steam locomotive for all our advertised services, subject to availability. 

I have a voucher, how can I redeem this? 
Yes. Please phone the office on 01538 360522. 

I’m a shareholder / NSRC member. Am I able to use my usual discount? 
No 

Are you offering any of your usual discounts (HRA / Military / NHS / Railway)? 
No 

Are you running any special events in 2021? 
Yes. Assuming the relaxation of social distancing requirements on the 21st June 2021, we plan to operate our popular Rail Ale Trail at the end of August, as well as THE POLAR EXPRESS Train Ride TM in November & December. 

Are any of the other stations open? 
No. Cheddleton, Consall and Leek Brook Junction are to be closed to the public until further notice. This includes the engine sheds at Cheddleton. 

Are dining services still running? 
Yes. Most operating days a dining service will be available. Please visit Experience Days 

Are footplate courses running in 2021? 
No. These remain suspended until further notice. We will contact customers when we are able to resume courses. We will not be taking any new bookings until we have cleared the backlog of bookings which customers have already paid for. 

Are dogs allowed on board these services? 
No with the exception of registered service dogs. 

What hours is the office open? 
Seven Days a week, 10am to 4pm.